BBC apologises to viewers blocked from watching popular show amid ‘switch off delay’

THE BBC has apologised to viewers for a second time this week, after leaving viewers without a key show yet again.

It appears it’s not only a discombobulated Match of the Day airing that has the BBC’s tail tucked between its legs.


Freesat users are set to be covered by the BBC’s currently absent help schemeCredit: BBC

BBC fans had been warned earlier this year that they would lose access to their local news programmes unless they upgrade their box.

It comes after the broadcaster decided to convert all its channels to HD on satellite.

The BBC completed its satellite HD upgrade for BBC One last month, allowing Sky satellite and Freesat viewers across the UK the channel in HD.

While many are keen to boost the visual quality of their favourite shows, some older boxes are not capable of handling HD channels.

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This means they won’t be able to watch BBC One or other BBC channels from next year.

And now the rollout of a scheme designed to help viewers transition – so they’re not left paying for channels they can’t view – has been delayed.

Sky is helping affected subscribers with a free upgrade to Sky Q.

But Freesat users are set to be covered by the BBC’s currently absent help scheme.

One their website, the BBC said: “We apologise for any frustration you experience whilst you are waiting to check what help we can provide.

“We are just finalising the last details to ensure we are able to provide a good service to impacted viewers.”

The broadcaster sought to assure watchers that there are no other changes planned until 2024, so only local programming will be affected until customers upgrade to high definition equipment.

If people fail to upgrade their equipment via the help scheme by March next year, they’ll lose access to all standard definition (SD) channels.

“We will be closing all SD channel feeds on satellite by the end of March 2024 – so, anybody that hasn’t upgraded to satellite HD by this time will lose access to all BBC TV channels,” the BBC said.

Viewers have been encouraged to register their interest in the help scheme to ensure they’re notified when the programme goes live.

In the meantime, Freesat has launched a tool to help you check if you’re affected, which can be access on channel 799 on your device. 

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